Rodney Lee: Malayan family visiting Europe

At Umbrella Holiday, we don't just cater for business trips and tourist groups. Rodney Lee, a private client from Malaysia, decided to travel to Europe with his large family, a group of more than 15 people. Their journey was planned to take a month. We found later out that, when he was planning the journey, Mr Lee simply went to Google and contacted a few companies providing incoming services.

Tým Umbrella Holiday   |   4. 6. 2018

Even though our offer wasn’t the cheapest, Mr Lee was impressed both with its sophistication, and with the fast response he received from our employees. The client requested that we arrange the entire journey, from coach hire, to hotel booking, dinner planning and cultural itinerary to the reservation of a guide.

Organising this kind of trip for private clients is always very difficult but, fortunately, our company has extensive experience in this area – we know how to ensure we meet all their needs. A few weeks later, Rodney Lee had the Setra 511 HD coach reserved for his family, a detailed itinerary planned, and the majority of the schedule booked.

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The situation was slightly complicated by the fact that the client arrived during the Christmas holidays – it was a real challenge to ensure we could provide certain services, such as reservations in a restaurant in Salzburg open on Christmas Eve, but one we managed to pass with flying colours. In the end, luck was on our side as there was heavy snowfall during their trip – a great experience for some family members who had never seen snow!

The client also appreciated that we went the extra mile when his daughter was really sick, something our employees do routinely when taking care of our clients. Our employee was on hand promptly, and we took the woman to hospital that night with her father, and transported them back to the hotel at 3 a.m. We maintain good relations with Mr Lee and his family and are helping them to plan their next family holiday.

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